Refund Policy
This Refund Policy explains how payment and subscription refund requests are handled for ZHEREN AI Travel Translator.
1. Payment Provider
Payments may be processed through Stripe or another payment platform. Payment processing, card verification, chargebacks, and payment disputes may be subject to the rules of the relevant payment provider.
2. Refund Requests
If you believe you were charged incorrectly, cannot access the paid service after payment, or experienced a serious technical problem, please contact us at [email protected].
3. Information to Include
- Your email address or contact method.
- Approximate payment time.
- Plan name, such as Traveler, Pro, or VIP Conversation.
- Device ID if available.
- Description of the billing or technical issue.
4. Review
Refund requests are reviewed based on payment status, subscription status, actual usage, technical issue evidence, payment provider rules, and applicable law.
5. Subscription Cancellation
If subscription management is provided through Stripe or an app marketplace, cancellation may need to be completed through the relevant payment or marketplace channel.
6. Contact
Billing support: [email protected]
