Privacy Policy

Last updated: 2026-05-29

This Privacy Policy explains how ZHEREN AI Travel Translator processes information when you use our mobile application, cloud translation service, voice translation features, membership functions, billing features, support channels, and related services.

1. Information We Process

Depending on how you use the service, we may process the following information:

  • Text entered for translation.
  • Voice input or audio data submitted for speech recognition and voice translation.
  • Translated text, language direction, travel scene, voice output preference, and local history records.
  • Device identifier, device model, app version, platform, request logs, usage count, and service status.
  • Subscription status, plan information, checkout session identifiers, and payment status from Stripe.
  • Feedback category, email draft content, and support messages when you contact us.

2. How We Use Information

We use information to:

  • Provide text translation, voice translation, cloud STT, and cloud TTS replay.
  • Improve translation quality, scene presets, voice output, and app reliability.
  • Display plan status, usage overview, subscription status, and update information.
  • Provide customer support, troubleshoot issues, and prevent abuse.
  • Maintain security, service logs, billing records, and operational records.

3. Cloud Translation, STT, and TTS Providers

Translation, speech recognition, and voice output may be processed through cloud service providers. Text or audio submitted for these features may be transmitted to our backend and relevant service providers to generate translation or voice output.

4. Payments

Payments and subscriptions may be processed by Stripe. ZHEREN does not store complete payment card numbers or card security codes. Stripe may process payment information according to its own terms and privacy policy.

5. Data Sharing

We do not sell personal information. We may share necessary information with service providers that help us operate translation, voice, billing, hosting, analytics, security, and support functions.

6. Data Retention

Local history may be stored on your device. Server-side logs, billing records, subscription status, and usage counters may be retained for service operation, support, security, accounting, and legal compliance.

7. Your Choices

  • You may clear local translation history inside the app.
  • You may choose not to use cloud voice features.
  • You may contact us to request support regarding your account, billing, or data questions.

8. Children

The service is intended for general travel, business, and learning assistance. If you believe a child has provided information without appropriate consent, please contact us.

9. Contact

For privacy questions, please contact: [email protected]